Overall, customers express mixed feelings about their experiences at the indoor playground. While many highlight the fun and engaging play structures, with particular praise for the trampoline and diverse activities, several reviews point out significant cleanliness and professionalism issues during events, particularly birthday parties. Safety concerns arise from unclean environments and lack of staff supervision, which detracts from the overall enjoyment. Parents appreciate the knowledgeable staff when purchasing equipment, but improvements in party management and facility upkeep are necessary for a more positive experience.