Customer feedback for The Big Backyard is generally positive, with many parents appreciating the clean and spacious environment, as well as the variety of play structures available for children of different ages. Safety is a recurring theme, with several reviews highlighting effective supervision and maintenance of the play equipment, which contributes to a worry-free experience. However, some parents noted occasional overcrowding during peak hours, which can lead to longer wait times for certain attractions. Overall, families enjoy the fun atmosphere and the convenience of the facility.